Adopts a feedback management policy in accordance with ISO 10002 provisions.

• It handles its relations with its customers with strategic approaches orientated towards needs and expectations,
• Within the scope of the Feedback policy; it takes into account the notifications of its customers by keeping satisfaction at the focal point,
• To keep the service quality at the highest level and to ensure its standardisation,
• To respond to customer requests in a short time, to ensure that complaints and dissatisfaction are resolved,
• Effective and efficient implementation of the solutions it offers,
• In solution processes, the priority is to ensure that customers access information quickly and through the right sources,
• To ensure compliance with legal regulations and fulfilment of financial responsibilities,
• It undertakes to be transparent and objective in the solution processes based on the "confidentiality principle" and to provide the relevant resources